We have an excellent opportunity for a Claims Consultant to join our team in Hove. The successful candidate will support administration in the area whilst ensuring that records are created and updated in a timely and accurate manner.

• Ensuring that all new correspondence received is correctly uploaded to our systems by identifying the different types of post and placing it into the correct queues and updating relevant systems. 
• Pay medical fees up to £100 in value.
• Chase outstanding information as determined by the review date set; and then be able to update systems appropriately.
• Processing cheques on claims that are due to terminate & Out of Date cheques, ensuring that appropriate letters are sent out and systems are updated accordingly.
• Update and administer specific payment information for clients
• Ensure a consistent and good level of service that means customers’ expectations are met, is consistent with what we have communicated and is aligned to L&G’s Customer Experience and Treating Customers Fairly policy, where failings are identified; provide information to relevant areas to enable changes to be made.
• Adhere to processes and systems to ensure that all customer data is dealt with appropriately in accordance with legislation, in particular the Data Protection Act (1995), the Access to Medical Reports Act (1988) and Legal & General’s Confidentiality Policy

• Good attention to detail
• Ability to complete accurate data entry
• Deals with high volumes without compromising quality
• Good productivity
• Previous office experience desirable
• Ability to take ownership of tasks and own workload
• Working knowledge of Microsoft Office
• Good communication skills
• Ability to work to deadlines and targets

Qualifications:

• The jobholder is encouraged to obtain the Group Risk module of the FPC qualification, which is a qualification supported by the Chartered Insurance Institute.

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

For further information, please contact Christine.Mitchell@landg.com