Analyse and facilitate resolution or resolve incidents and service requests from our internally written and third party applications. Providing exemplary technical support while administrating the back end of the applications.

• Perform the anlaysis of requirements, development and testing of systems or the data held within them. conducting peer reviews; deliver unit and QA testing, and support the business in User Acceptance Testing and go live issues
• Produce deliverables that follow the development standards and principles on time
• Work with and assist the other teams within the department and stakeholder teams including the provision of technical support
• Adhere to the end to end change process, controls and IT security policies and procedures; raising appropriate paperwork in a timely manner. work effectively with colleagues during the development lifecycle
• Maintain up to date knowledge of systems and produce high quality documentation both to demonstrate the solution and also allow the team to support systems efficiently in production.
• Ensure developments are compliant including compliance with our commitment to treating customers fairly

Qualification:

• ITIL foundation desireable

Knowledge:

• Good understanding of finance reconciliation and payment processes
• General understanding of insurance and finance products
• Conversant with IBM OS/2 mainframe environment, including knowledge of SAR addon (SYSOUT architeval and retrieval system) and the SDSF tool (spool display and search facility)
• Functional administrator level knowledge of any of the following systems: Fiserv Accurate, NXG, Oracle EBS, Experienc EPG
• Good knowledge of MS Excel and access is required.; VBA programming an advantage
• Good knowledge of software development lifecycle, agile and waterfall development, project lifecycle.

Experience

• In developing and supporting changes and fixes on payment and banking applications
• System analysis; verficiation of functional design documents and preparation of technical design documentation
• Requirement experience of working with databases; including writing sql querieis to retrieve edata
• Exposure to DB2 databases an advantage
• Prior exposure to programming in a procedural langauage at intermediate level.

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.