The Service Controls & Risk Manager is responsible for Risk Management and Internal Control processes that support the activities of Group IT Services. Working with Group IT Governance Manager, this role is accountable for ensuring that all processes, frameworks and activities around risk and compliance are being carried out by Group IT Services. This role will be proactive in the management and operation of the Group IT Risk and Control frameworks, carrying out all the necessary activities to ensure that Group IT Services is managing operational risk in the appropriate way.

Responsible for managing the delivery across Group IT of the corporate risk and control framework, ensuring all suppliers and stakeholder groups are aware of their responsibilities and discharge them accordingly

Accountable for Risk management within Group IT function, being responsible for ensuring that all risk owners are held to account in terms of mitigating or resolving risks in the appropriate timeframes

Plans and manages the implementation of organisation-wide processes and procedures, tools and techniques for the identification, assessment, and management of risk inherent in the operation of business processes and of potential risks arising from planned change

Responsible for contributing to capacity, availability, problem management, change management and knowledge management activities within the team, and undertaking Continual Service Improvements as a day to day activity

 Actively identify risks, ensure they are appropriately logged and tracked at the appropriate forums, and take appropriate action to mitigate or resolve

Define, develop and deliver processes and systems to ensure a consistent and good level of service that means customers’ expectations are met, is consistent with what we have communicated and is aligned to L&G’s Customer Experience and Treating Customers Fairly policy

Continually work to build effective, positive working relationships with both our Third Party Service providers and the wider IT communities, to enable us to deliver a fantastic customer service and be viewed as a single, valued IT partner

To manage the team in accordance with the Company’s policies and procedures, including the Partnership Agreement, so that the team’s business objectives are achieved consistently.

Qualifications:

Appropriate GRC Certification Minimum ITIL Foundation

Certificate Certification in Risk and Information Systems Control preferable (CRISC)

Knowledge:

Knowledge of Risk and Control frameworks in IT environments

An understanding of ISO31000 – Risk Management

Skills:

Proven experience of positive, challenging interactions with Senior Executives across the business

Excellent interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group

Excellent relationship management, collaboration and influencing skills

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 27 days' holiday,private medical insurance, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

For further information regarding this role please contact Lynn Morriss (lynn.morriss@landg.com) OR Reesa Berry (reesa.berry@landg.com)