Supporting the Technical Product Owner, the O365 & AD Technical Support role is required to offer support and technical guidance to help support and gain value from L&Gs investments across the O365 & AD Environments.

Support and assure integrity, availability and performance of the O365 & AD Platforms by providing technical support and maintenance.

▪ Contributing to the vision and strategy or their product based on an understanding and anticipation of future business needs and be responsible for the build, delivery and support of L&G’s O365 & AD platforms

▪ Supporting our customers to leverage and deliver O365 & AD services, by assisting them via project work or direct engagement – always looking to deliver fantastic customer service

▪ Responsible for contributing to capacity, availability, problem management, change management and knowledge management activities within the team, and undertaking Continual Service Improvements as a day to day activity.

▪ Actively identify risks, ensure they are appropriately logged and tracked at the appropriate forums, and take appropriate action to mitigate or resolve.

▪ Define, develop and deliver processes and systems to ensure a consistent and good level of service that means customers’ expectations are met, is consistent with what we have communicated and is aligned to L&G’s Customer Experience and Treating Customers Fairly policy.

▪ Continually work to build effective, positive working relationships with both our Third Party Service providers and the wider IT communities, to enable us to deliver a fantastic customer service and be viewed as a single, valued IT partner.

Qualifications:

ITIL v3 Foundation as a minimum Knowledge:

Excellent knowledge of MS365 technologies

Tenant management

Exchange online

Teams

Skype

One drive

Power BI

Excellent knowledge of MS Azure

ctive Directory Azure AD

AD connect

ADFS

GPO management

Skills:

Ability to prioritise, organize and manage a complex and sometimes conflicting workload, and to work well under pressure

Ability to anticipate business needs and to exceed expectations In-depth understanding of Agile methodologies, technical understanding of products and their life-cycles, and up-to-date knowledge on industry standards and best practices

Ability to build relationships with the appropriate stakeholders

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

For further information please contact Reesa Berry, Resourcing Lead on reesa.berry@landg.com