Reporting to the Head of Technical Services, the Middleware & Hosting Product Owner will be accountable for the Middleware services across the organisation

The individual will set the technical vision for the future of Middleware services and work with relevant service towers and business areas to ensure services are delivered in the most efficient way while looking to constantly look for opportunities to improve and streamline the service. The role should be highly customer focused and ensure that our customer expectations are always front of mind when defining how Middleware services should evolve.

Definition of the vision and strategy or their product based on an understanding and anticipation of future business needs and be responsible for the build, delivery and support of L&G’s Middleware & Hosting platforms

Supporting our customers to leverage and deliver Middleware & Hosting services, by assisting them via project work or direct engagement – always looking to deliver fantastic customer service

Responsible for contributing to capacity, availability, problem management, change management and knowledge management activities within the team, and undertaking Continual Service Improvements as a day to day activity

Actively identify risks, ensure they are appropriately logged and tracked at the appropriate forums, and take appropriate action to mitigate or resolve.

Define, develop and deliver processes and systems to ensure a consistent and good level of service that means customers’ expectations are met, is consistent with what we have communicated and is aligned to L&G’s Customer Experience and Treating Customers Fairly policy

Continually work to build effective, positive working relationships with both our Third Party Service providers and the wider IT communities, to enable us to deliver a fantastic customer service and be viewed as a single, valued IT partner

Treating Customers fairly (TCF) please see below

To manage the team in accordance with the Company’s policies and procedures, including the Partnership Agreement, so that the team’s business objectives are achieved consistently.

Qualifications:

ITIL Service Management

Extensive demonstrable technical work experience as a 3rd level support specialist or similar

Knowledge:

Experience of IBM WebSphere v8 Experience of Linux RHEL 6 and Suse

Excellent skills in Scripting using bash and python

Experience of DataPower

Knowledge of IBM HTTP server IHS

Good understanding of Reverse proxies

Understanding of Database access technologies

Experience of IBM Business process Manager

Knowledge of Dynatrace would also be of benefit

Some knowledge of Backbase would be beneficial

Knowledge of MQ Experience of WebSphere liberty core 8.5

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 27 days' holiday,private medical insurance, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

For further information regarding this role please contact Reesa Berry on (reesa.berry@landg.com)