Pension Service Specialist - FTC

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VN-12714

Fixed Term Contract (inc Secondee)

Cardiff

16,400 - 20,000

5 April 2019

We have an excellent opportunity for a Pension Service Specialist to join our team in Cardiff. This will be on a Fixed Term basis for 6 months.

1.Service Proposition

Use work tools and web-based services, prioritise own work and proactively support the Team Manager and other team members to meet service levels, targets and customer expectations to a customer population ranging from sophisticated, high net worth individuals to non-advised, low tech individuals across the full suite of Workplace Savings products and propositions.

2. Technical Expertise

Acquire and utilise your technical expertise in product, systems, legislation and processes as laid out in the knowledge and skills matrix, in order to maximise your contribution to the area and ensuring customers are provided with the correct information to manage and plan for retirement.           

3. Efficiency Improvements

Look to continually improve efficiency, by effectively managing and resolving exceptions created by our IT system framework & customer population, in order to maximise productivity whilst maintaining a consistently cost-effective, quality service.

4. Data Analysis

Record accurate information and process work within agreed external service levels.  Provide accurate and timely updates therefore ensure deadlines are met and quality levels are achieved in order to deliver a high standard of customer service and ensuring data can be provided for internal MI reporting.

5. Controls

Assist the team and department to adhere to pension regulations and in the identification and management of regulatory and financial risks, breaches and complaints, in order to reduce the risk of reoccurrence ensuring the Customer Experience is maximised, whilst still providing the required Levels of Customer & Business protection.

6.  Relationship Management

Analyse feedback from all sources and lead discussions around the Workplace Savings proposition so that customers’ reasonable expectations of performance and service are met and where failings are identified, provide information to relevant areas to enable changes to be made. In line with TCF principles, develop relationships with key third parties so that current customers want to remain with us, and new customers want to join us.

7. Customer Transactions

Take full responsibility for the servicing of contributions and ensure money-laundering requirements are met and all monies are applied to contracts promptly and accurately to minimise the risk of financial loss or damage to the company’s reputation.

  • Have strong Analytical, problem solving and investigative skills
  • Evidence of Administrative skills
  • Good attention to detail
  • Communicate clearly and confidently, demonstrating good listening and questioning skills.
  • Ability to raise your game when faced with a challenge or opportunity
  • Working knowledge of Excel
  • Be willing to learn new systems and have the ability to reconcile multiple systems.
  • Be able to  confidently liaise with distribution Implementation
  • Have exceptional customer service skills.
  • Systems – Good working knowledge of Future Product Framework (FPF),

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, an annual supplement for private medical insurance, discretionary performance related bonuses, paid overtime, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

For any further information, please contact Christine.Mitchell@landg.com

Please note that this will be for a period of 6 months

Core hours - 35 hrs a week - Mon to Fri 9am - 5pm

 

About L&G

We take pride in being there for our customers. We help them deal with whatever life has in store and support them in achieving financial security; and that’s thanks to the talented and dedicated people who work with us. For us, ‘social responsibility’ is not just a buzzword. It defines us and runs through everything we do for our customers and as an employer. And working with us, you’ll get a competitive reward package and have the flexibility and autonomy to deliver your personal, business and career goals.

About the business area

With a team of over 400 people servicing over 2.8 million customers and over 13,000 corporate clients our Workplace DC Pensions business helps people plan and save for their retirement. Our vision is to be recognised through market leading customer engagement and digital innovation as the expert in helping customers achieve their long term saving goals and to be their employer’s partner of choice.

We’re a trusting, enthusiastic and commercially ambitious business who really care about helping our customers save for their future. We value each other and take absolute pride in performing at our very best.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

 

About L&G

We take pride in being there for our customers. We help them deal with whatever life has in store and support them in achieving financial security; and that’s thanks to the talented and dedicated people who work with us. For us, ‘social responsibility’ is not just a buzzword. It defines us and runs through everything we do for our customers and as an employer. And working with us, you’ll get a competitive reward package and have the flexibility and autonomy to deliver your personal, business and career goals.

About the business area

With a team of over 400 people servicing over 2.8 million customers and over 13,000 corporate clients our Workplace DC Pensions business helps people plan and save for their retirement. Our vision is to be recognised through market leading customer engagement and digital innovation as the expert in helping customers achieve their long term saving goals and to be their employer’s partner of choice.

We’re a trusting, enthusiastic and commercially ambitious business who really care about helping our customers save for their future. We value each other and take absolute pride in performing at our very best.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.