This is a role for an experienced team manager who has knowledge of Defined Benefits Pensions Schemes. You will be responsible for managing a team of Transition Consultants to deliver an outstanding transition service to new Pension Risk Transfer (PRT) business and ensure the team meets client requirements within required timescales.

This is a role for an experienced team manager who has knowledge of Defined Benefits Pensions. You will be responsible for managing a team of Transition Consultants to deliver an outstanding transition service to new Pension Risk Transfer (PRT) business and ensure the team meets client requirements within required timescales.

You will support the Senior Transition Managers/ Transition Managers in managing their portfolio of clients and working with wider Pension Risk Transfer Client Service teams for successful scheme transitions.

You will be responsible for:

• Designing, implementing and maintaining a plan for inflight transitions, including prioritisation against customer/business needs and costs, and deliver against plan.
• Proactively monitoring the workload across the team and the workflow of pre-sale support and post-sale transitions to ensure compliance with agreed service levels.
• Understanding and maintaining the team’s work processes; regularly reviewing and updating processes to support new developments.
• Meeting specified internal quality and productivity levels set by management in order to achieve the throughput of new PRT business.
• Supporting PRT Business Development and Transition Managers by offering advice on administration capabilities and attending site visits to gather an understanding of the quality of the data help prior to transaction.
• Producing MI to proactively manage and demonstrate all activities within the team to stakeholders at all levels.
• Ensuring all risks and controls relating to the department are monitored and reported on OneSumX in accordance with risk and compliance.
• Ensuring all internal customers and any relevant third parties are kept updated in a timely fashion on any key information which impacts their processing to enable them to treat the end customer fairly.
• Effectively managing the team in accordance with the Company’s policies and procedures, including the Partnership Agreement, so that the team’s business objectives are achieved consistently.

Skills:

• Ability to take ownership of and resolve any issues, referring to their manager when required.
• Actively contribute to the enhancement of the overall performance of the team.
• Prioritise own workload within the team in order to meet objectives and maintain our high level of customer service.
• Contribute to maintaining service level agreements for both internal and external customers.
• Flexibility to adapt to changing circumstances i.e. covering work in the absence of others, supporting other teams and taking on new challenges.
• Owns your own development and supports and encourages others with their development.
• Initiate and contribute to the implementation of new initiatives and supports change.
• Ability to communicate proficiently at any level, E.g. Trustees, EBCs, Administrators, Senior Managers, and peers.

Knowledge required:

• Previous experience in the Pension Risk Transfer market.
• Understanding of the way benefits are structured and administered in Defined Benefit schemes.
• Understanding of project management and delivering high quality MI (e.g. reports, dashboards etc.)
• Understanding the legal framework around derisking and buy in/ buy out contracts. Understanding of Part 7 transfers is desirable
• Strong understanding of the risks to the team, and the business and actively takes steps to reduce these risks.
• Understanding of the breach process, the reporting of complaints and control failure processes.
• Highly customer focused and understanding of the need to maintain and improve relationships with both internal and external customers. This includes policyholders, scheme members, legislative bodies, third parties and your colleagues within the whole of L&G.

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 27 days' holiday,private medical insurance, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

Please contact Chloe McCauley, Resourcing Lead - chloe.mccauley@landg.com for further information.