- Role Type
- £38,000 to £42,000
- Closing Date
- Company Info
Working here is about being there for our customers; we’re available should the worst happen and we work together to enable social and financial equality across the UK. But it’s also about you –how you develop and what you can achieve. We’ll help your talent thrive in an environment where you’ll be supported to work flexibly and autonomously, sharing in our success and rewarded for a great performance with a generous benefits package.
- Department Info
At Legal & General Insurance we look after our customers throughout life, death and everything in between so that you know that everything that’s important to you is protected. With over 180 years’ experience in providing Insurance policies, our customers trust us to be there and to do the right thing.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
- Job Duties
Would you like to join a proactive, forward thinking multidisciplinary rehabilitation team within Insurance Medicine?
You must be a Registered Nurse, Physiotherapist or Occupational Therapist with case management, occupational health or vocational rehabilitation experience and must be registered with the appropriate governing body (NMC/HCPC).
This is a fast paced role. The team provide and support the pro-active benefits management service for Group and Individual Protection customers by establishing and overseeing the delivery of early intervention, medical assessments, third party referrals, rehabilitation and return to work plans.
Provide comprehensive clinical specialist advice, reports and support to the benefits management team to assist in the assessment and management of claims.
Develop and build effective relationships with members by conducting assessments by telephone or face to face, establishing their clinical return to work capability, developing and monitoring rehabilitation plans.
Develop and continually review procedures to ensure market leading delivery of rehabilitation programmes to proactively manage Income Protection claims and providing guidance on reasonable adjustments as stated under the Equality Act.
Develop and build effective relationships with IFA’s and Policyholders (employers), both pre and post-sale, in order to promote the understanding of our benefit management proposition, philosophy and procedures.
Develop, build and maintain effective relationships with our external suppliers to ensure that we receive cost effective services.
Train, mentor and develop other members of the benefits and rehabilitation team to improve their skill level.
Develop and deliver processes to ensure a consistent and good level of service that means customer’s expectations are met, is consistent with what we have communicated and is aligned to L&G’s Customer Experience and Treating Customers Fairly policy.
Adhere to the General Data Protection Regulations , Access to Medical Reports Act (1988) and Legal and General’s policies
What we offer:
A two week induction programme.
Ongoing mentor and buddy support.
Support with PREP and professional development.
- Skills Required
Knowledge of the Insurance market or Income Protection products is preferred although training will be provided.
Good level of IT and report writing skills
Ability to work autonomously, conduct objective assessments and make decisions confidently.
The jobholder requires legislative and regulatory knowledge including;
The Equality Act
Welfare Reform Act
Health & Safety at Work
Financial Ombudsman Service
A car driver is essential, you will be expected to travel to our head office in Hove for team meetings and to undertake face to face assessments throughout the UK and Ireland on three to four occasions a month, some flexibility is expected and this may increase dependent upon our customer needs.
The majority of our assessments are telephone based and you will require a separate home office and good broadband connection.
Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days' holiday (plus one day after two years), private medical insurance, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.