We have a fantastic opportunity for an Agency Payments Analyst to join our Cardiff team on a fixed term contract for 6 - 12 months with a review

The key responsibilities of the role are:

• Accurately prepare and process scans of Lender procuration fee data against the Mortgage Club database to enable accurate payment of Lender cases to the Societies Intermediaries within the required SLA. This includes the migration of data from various formats into acceptable formats for the Societies systems to process
• Ensure that the unverified database is regularly reviewed and investigated, to ensure payment is made to the appropriate Intermediaries in a timely manner via liaison with the Lender and/or Intermediary
• Maintain regular housekeeping and data cleansing of the Mortgage Club database in order to minimise the risk to the Society of invalid or fraudulent activity.
• Investigate all control reports that identify potential problems with commission or agency records, highlighting any manual errors or system anomalies.
• Accurately perform a range of administrative functions within the Commission Payments systems, ensuring regular maintenance and reviews are carried out.
• Understand, resolve and respond to all referred Commission and procuration fee queries within the agreed SLA.
• Provide assistance to our front office Agency Enquires Team when required in providing cover for the telephone helpline.
• Possess a working knowledge of all tasks undertaken by the team and work together to achieve team objectives and to perform to agreed SLA.
• Ensure that all customers/stakeholders are treated fairly in line with Legal & General’s principles on Customer Experience.

To be successful for the role the skills required are:

• Knowledge and full awareness of the regulations around T & C, Money Laundering, DPA, Complaints Awareness is desired
• Previous telephony skills desirable
• Excellent customer service experience
• Excellent written and verbal communication
• The ability to prioritise, take full ownership of given tasks and responsibilities
• Good desktop skills around Microsoft Office ie  Word & Excel
• Team player

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 22 days’ (with potential to rise to 26 days) holiday, discretionary performance related bonuses, paid overtime, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

For more details on the role please contact Michelle.lake@landg.com