If you're as passionate as we are about providing an outstanding customer service we have a fantastic opportunity for a Customer Service Consultant to join the  team in Birmingham.

As a Customer Service Representative, you will be responsible for providing an excellent service to ensure the Customer experience is maximised.

The key responsibilities of the role are:

• To deal with household customer enquiries and quotations at all levels whilst ensuring the delivery of a fast, effective and technically excellent response to customers.
• To deal with in-depth telephone enquiries and standard complaints regarding household policies ensuring that policy cover and differences between contracts are explained, making suggestions for alternative policies where appropriate.
• To process policy transfers, alterations, cancellations, handle rejections and set up new Direct Debits ensuring that all information is obtained and actioned correctly leading to a high level of customer satisfaction.
• To understand and explain accounting history, dealing with problems and taking necessary action to ensure that customer accounts are up to date.
• To offer support, advice and assistance to other members of the team, thereby contributing to a highly motivated, enthusiastic and efficient team ethos.
• To ensure the processes and procedures defined above are practiced in order to achieve the customer outcomes defined by the FCA. To ensure that customers are treated fairly in line with L&G’s customer experience and TCF policy

To be successful for the role the skills required are:

• An outgoing nature and be confident on the phone
• Passion for customers and put them at the heart of everything you do.
• Motivated to deliver great service and have high standards.
• A talent for making customers feel special.
• Empathy – able to relate to our customers.
• Brilliant listening skills.
• Confidence when working alone but you will also love working in a team environment.
• Strong IT skills
• Min GCSE Maths and English grade C and above

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 22 days’ (with potential to rise to 26 days) holiday, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

The shift patterns will cover open hours : 8am-8pm Monday to Friday on a rota basis with 1 in every 3 saturdays, 9am-5pm

Start date for the role will be 26th November 2018 and there will be a training period of 12 weeks during which time we will require full attendance.

Should your application be successful then the next stage would involve being invited to a phone interview.

For more details please contact Michelle.lake@landg.com