Developing Claims Assessor

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VN-9069

Permanent

Hove

£18,600 to £21,000

10 July 2018

Legal & General's Insurance business are currently recruiting for a Developing Claims Assessor to join the Underwriting & Claims team in Hove on a permanent basis. 

  • Provide a comprehensive assessment of Individual Income Protection and Group Protection claims, deciding whether to accept or reject liability and authorise payment as per individual authority limits as agreed by the Head of Benefits, whilst meeting the expectations of our customers.
  • Authorise expenditure on appropriate external medical evidence to support the assessment of individual claims
  • Propose expenditure on rehabilitation or work re-integration programmes where there is a suitable cost/benefit justification for doing so.
  • Manage claims from end to end, including all steps, taking responsibility for all customer communication, keeping the customer informed of progress and providing one point of contact so that customer satisfaction is maximised and expectations met.
  • Adhere to processes and systems to ensure that all customer data is dealt with appropriately in accordance with legislation, in particular the Data Protection Act (1995), the Access to Medical Reports Act (1988) and Legal & General’s Confidentiality Policy.
  • Deal with all aspects of customer communication by taking and making calls, dealing with letters and emails, and using the most appropriate method of keeping customers informed eg: phone, letter, email, text, so that unnecessary incoming contact is minimised.
  • Identify appeals and complaints and take ownership for trying to resolve them with urgency, so that complaints are acted upon quickly, root causes are escalated and customer satisfaction is achieved.  Where it is not possible to resolve, pass complaint to authorised complaint handler without delay to ensure compliance with complaints response time limits.
  • An exposure to claims assessment 
  • Good understanding of medical conditions and the effect these can have on an individual’s ability to work
  • Awareness of the investigative and rehabilitation services provided by external organisations.
  • The job holder requires excellent communication, both verbal and written, skills; analytical and risk management skills; ability to be creative and strategic thinking.
  • Good customer handling skills
  • Ability to handle communication with 3rd parties such as reinsurers and medical providers
  • Ability to handle difficult calls, when researching circumstances which may lead to a claim being refuted

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 22 days’ (with potential to rise to 26 days) holiday, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

Please email Stacie Burnett, Resourcing Lead, Stacie.Burnett@landg.com for further information.

 

About L&G

We take pride in being there for our customers. We help them deal with whatever life has in store and support them in achieving financial security; and that’s thanks to the talented and dedicated people who work with us. For us, ‘social responsibility’ is not just a buzzword. It defines us and runs through everything we do for our customers and as an employer. And working with us, you’ll get a competitive reward package and have the flexibility and autonomy to deliver your personal, business and career goals.

About the business area

At Legal & General Insurance we look after our customers throughout life, death and everything in between so that you know that everything that’s important to you is protected. With over 180 years’ experience in providing Insurance policies, our customers trust us to be there and to do the right thing.

About L&G

We take pride in being there for our customers. We help them deal with whatever life has in store and support them in achieving financial security; and that’s thanks to the talented and dedicated people who work with us. For us, ‘social responsibility’ is not just a buzzword. It defines us and runs through everything we do for our customers and as an employer. And working with us, you’ll get a competitive reward package and have the flexibility and autonomy to deliver your personal, business and career goals.

About the business area

At Legal & General Insurance we look after our customers throughout life, death and everything in between so that you know that everything that’s important to you is protected. With over 180 years’ experience in providing Insurance policies, our customers trust us to be there and to do the right thing.