Pensions Service Specialist

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VN-6734

Permanent

Cardiff

15,500 - 24,500

29 August 2017

We are looking for a Pensions Service Specialist to join our Team in Cardiff.

  • Complete end to end processing  from quote through to payment of  drawdown claims for a portfolio of Workplace DC pension customers.
  • Support your team colleagues to meet and where possible exceed service levels, targets and customer expectations, across the full suite of Workplace DC pensions products
  • Take ownership of resolving exceptions and identify process improvements, recommending system changes and enhancements in order to reduce our operational costs.
  • Record accurate information and process work ensuring data can be provided for internal MI reporting.
  • Comply with all regulatory and trustee regulations and ensure money-laundering requirements are met protecting L&G from the risk of financial loss or reputational damage.
  • Communicate clearly and confidently, demonstrating good listening and questioning skills
  • Build strong relationships with external and internal customers
  • Demonstrate personal time management and organisation skills to effectively manage daily workload
  • Use sound judgement to escalate issues where appropriate or make decision to progress issues
  • Seek relevant information to provide excellent customer service including escalation to lead users or management team
  • Previous administrative experience in a regulatory/ financial services environment
  • Excellent attention to detail
  • Microsoft Office ( Excel and Word )
  • Ability to work under pressure
  • Willing to work and train in Kingswood for a period of time

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 22 days’ (with potential to rise to 26 days) holiday, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

Please note that there will be a requirement to work and train in Kingswood ( Surrey)  for a period of time.

For further information, please contact Christine.Mitchell@landg.com

 

 

About L&G

We take pride in being there for our customers. We help them deal with whatever life has in store and support them in achieving financial security; and that’s thanks to the talented and dedicated people who work with us. For us, ‘social responsibility’ is not just a buzzword. It defines us and runs through everything we do for our customers and as an employer. And working with us, you’ll get a competitive reward package and have the flexibility and autonomy to deliver your personal, business and career goals.

About the business area

Legal & General Investment Management (LGIM) is one of Europe’s largest institutional asset managers and a major global investor. And throughout the past 40 years we’ve built our business through understanding what matters most to our clients and transforming this insight into valuable, accessible investment products and solutions.

About L&G

We take pride in being there for our customers. We help them deal with whatever life has in store and support them in achieving financial security; and that’s thanks to the talented and dedicated people who work with us. For us, ‘social responsibility’ is not just a buzzword. It defines us and runs through everything we do for our customers and as an employer. And working with us, you’ll get a competitive reward package and have the flexibility and autonomy to deliver your personal, business and career goals.

About the business area

Legal & General Investment Management (LGIM) is one of Europe’s largest institutional asset managers and a major global investor. And throughout the past 40 years we’ve built our business through understanding what matters most to our clients and transforming this insight into valuable, accessible investment products and solutions.