We are recruiting for a number of unique opportunites for Part Time Customer Service Consultants, to be based in our Birmingham City Centre office. Working on a rotational 15 hour contract, you will be speaking to our Household Insurance customers, providing an award winning candidate experience when dealing with their queries.

• To deliver a fast, effective and accurate telephone response to our customers
• To process any of our customer needs accurately and technically, on a right first time basis, where we are able
• To deal with all correspondence from our internal and external customers, keeping them up to date on progress to ensure next stages are understood and that any correspondence is effective and accurate.
• To identify any work which falls outside the job holders underwriting authority and refer as appropriate, for guidance.
• To offer support and assistance where appropriate to other team members or other areas, therefore contributing to a highly motivated and efficient culture
• To identify, log and resolve a customer complaint, per FCA and internal guidance.
• To ensure that customers are treated fairly, in line with Legal & General’s Customer Experience and TCF policy
• To deliver a fast, effective and accurate telephone response to our customers
• To process any of our customer needs accurately and technically, on a right first time basis, where we are able
• To deal with all correspondence from our internal and external customers, keeping them up to date on progress to ensure next stages are understood and that any correspondence is effective and accurate.
• To identify any work which falls outside the job holders underwriting authority and refer as appropriate, for guidance.
• To offer support and assistance where appropriate to other team members or other areas, therefore contributing to a highly motivated and efficient culture
• To identify, log and resolve a customer complaint, per FCA and internal guidance.
• To ensure that customers are treated fairly, in line with Legal & General’s Customer Experience and TCF policy

• Knowledge: Products offered, Business strategy/objectives, structure, HR policies,
• Regulatory requirements, Principles of insurance, L&G Underwriting best practice, authorities.
• Skills: Customer Service, Communication, Influencing, Empathy, Active Listening, Decision making, challenging decisions.

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 22 days’ (with potential to rise to 26 days) holiday, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

The start date for this intake of 12 is Monday 24th July.

The hours for these vacancies are Monday-Friday between 5pm-8pm, and Saturday 9am-1pm

We may require all new starters to attend a full time training programme between 24th July and 23rd Sept.