We are recruiting for a number of Insurance Customer Service Advisors to join our Household Customer Service contact Centre. You will be the first point of contact responding to a variety of queries from our valued customers, and ensuring our customer journey is as positive as can be.

We are looking for those with a passion for customer service, with our training programme we accept candidates from all customer service relating backgrounds.

• To deal with household customer enquiries and quotations at all levels whilst ensuring the delivery of a fast, effective and technically excellent response to customers.
• To deal with in-depth telephone enquiries and standard complaints regarding household policies ensuring that policy cover and differences between contracts are explained, making suggestions for alternative policies where appropriate.
• To process policy transfers, alterations, cancellations, handle rejections and set up new Direct Debits ensuring that all information is obtained and actioned correctly leading to a high level of customer satisfaction.
• To understand and explain accounting history, dealing with problems and taking necessary action to ensure that customer accounts are up to date.
• To offer support, advice and assistance to other members of the team, thereby contributing to a highly motivated, enthusiastic and efficient team ethos.
• To ensure the processes and procedures defined above are practiced in order to achieve the customer outcomes defined by the FCA. To ensure that customers are treated fairly in line with L&G’s customer experience and TCF policy.

• An outgoing nature and be confident on the phone
• Passion for customers and put them at the heart of everything you do.
• Motivated to deliver great service and have high standards.
• A talent for making customers feel special.
• Empathy – able to relate to our customers.
• Brilliant listening skills.
• Confidence when working alone but you will also love working in a team environment.
• Strong IT skills

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 22 days’ (with potential to rise to 26 days) holiday, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 22 days’ (with potential to rise to 26 days) holiday, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

The start dates for this intake is Monday 19th June, and Monday 3rd July

Training will consist of 17 weeks of classroom and contact centre floor learning.

Please note that there are rotating shift patterns, which fall within M-F 8am 08pm, and around 1 in every 3 saturdays between 9-5pm.

We will be holding final stage half day assessments on 03/05, 09/05. 11/05, 17/05. 23/05, and 31/05.

If you have any questions or want to find out any further information, please contact Ruth Prosser, Resourcing Consultant, at ruth.prosser@landg.com. Please note we only accept applications via a direct application on the website.