We are looking for a Digital Communications Executive to join us on a 3-6 Month Fixed Term Contract.

Manage the process of definition of high level business requirements for ecommerce systems improvements so that clear requirements can be passed across to LGIM DC Pensions change teams in accordance with L&G’s change management procedures

Coordinate and manage Production Acceptance Testing / Business Acceptance Testing for system releases and changes so that project deliverables meet project objectives, budget and defined timescales thereby achieving stated delivery targets

Coordinate and manage resolution activity when ecommerce incidents arise, ensuring that internal and external customers are fully informed in order that customer impact is minimised

Monitor and manage the development of online demonstrations accessible from key websites in order that internal and external customers are given the most accurate view of the online proposition and that in turn end customers engage with self-service, and new business opportunities are maximised

Manage web content whilst ensuring that compliance & TCF guidelines are adhered to, leading to the maximisation of digital presence and in turn user engagement, bringing improvements in customer satisfaction, new business success, and ongoing client retention

Maintain and develop relationships with third party suppliers to ensure that online services provided to end customers within the LGIM DC Pensions customer portfolio are robust and efficient, thereby maximising new business opportunities and  continuing to deliver customer benefits in line with the DC vision 

Ensure compliance with Advertising Standards approval in order that all e-applications are compliant with FSA & TCF regulatory requirements and LGIM maximises its online capability whilst conforming to the regulatory framework

Research, construct and manage the delivery of business cases to support the continued development of strategic Digital propositions, ensuring the business benefits and costs are correctly identified and communicated to senior stakeholders to enable sign off

Knowledge:

A financial services background is an advantage

Good awareness of LGIM products and services, of competitors and market developments is an advantage

Broad understanding of industry frameworks - regulatory, legislative and financial - as they impact at business, organisation & corporate level

Broad digital experience

Experience in production and maintenance of mainframe and ecommerce processes and systems

Detailed knowledge and understanding of mainframe and online systems and structures across LGIM DC Pensions Workplace and the dependencies between these

Understanding of key external systems interfaces that impact across the organisation

Skills:

An excellent standard of written and spoken English, the ability to communicate clearly with internal stakeholders

Ability to work effectively as part of a team

Ability to work independently and to take ownership of tasks

Excellent knowledge of Content Management Systems

Basic HTML editing skills advantageous

Highly organised. Able to deal with multiple tasks at the same time

Ability to proof read with a high level of accuracy

Ability to work under pressure and to meet challenging deadlines

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 22 days’ (with potential to rise to 26 days) holiday, discretionary performance related bonuses, paid overtime, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

Please contact clare.williamson@landg.com for more information.