We are recruiting for a number of Insurance Customer Service Advisors to join our Household Customer Service contact Centre. You will be the first point of contact responding to a variety of queries from our valued customers, and ensuring our customer journey is as positive as can be.

We are looking for those with a passion for customer service, with our training programme we accept candidates from all customer service relating backgrounds.

• To deliver a fast, effective and accurate telephone response to our customers
• To process any of our customer needs accurately and technically, on a right first time basis, where we are able
• To deal with all correspondence from our internal and external customers, keeping them up to date on progress to ensure next stages are understood and that any correspondence is effective and accurate.
• To identify any work which falls outside the job holders underwriting authority and refer as appropriate, for guidance.
• To offer support and assistance where appropriate to other team members or other areas, therefore contributing to a highly motivated and efficient culture
• To identify, log and resolve a customer complaint, per FCA and internal guidance.
• To ensure that customers are treated fairly, in line with Legal & General’s Customer Experience and TCF policy

• Customer Service
• Communication
• Influencing
• Empathy
• Active Listening
• Decision making
• Challenging decisions.

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 22 days’ (with potential to rise to 26 days) holiday, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

The start date for this intake is Wednesday 5th April

Training will consist of 11 weeks of classroom and contact centre floor learning.

Please note that there are rotating shift patterns, which fall within M-F 8am 08pm, and around 1 in every 3 saturdays between 9-5pm.

We will be holding final stage half day assessments on 23/02, 27/02, and 01/03.

If you have any questions or want to find out any further information, please contact Ruth Prosser, Resourcing Consultant, at ruth.prosser@landg.com