We are recruiting for a Client Order Management Specialist (12 months fixed term contract) to carry out all tasks as necessary to ensure the accurate and timely execution of client orders for LGIM’s pooled fund range liaising with 3rd Parties as necessary, maintaining robust service levels to key stakeholders

To carry out all tasks as necessary to ensure the accurate and timely execution of client orders for LGIM’s pooled fund range liaising with 3rd Parties as necessary, maintaining robust service levels to key stakeholders.

Developing and maintaining effective Client and Service Provider relationships, working closely with relevant parties to ensure service provision supports team’s objectives/goals.

Manage and direct the resolution of day to day operational issues or errors and resolve anomalies to ensure high-level of customer service and accurate transactions.

To take ownership and design and enhance operational processes in conjunction with appropriate systems to support functional processing. Participation in change initiatives representing the needs of the department. Proactively identify process improvements, service and risks to ensure client service is robust to meet capacity and stakeholder requirements. Robust support and implementation of projects/initiatives.

To maintain procedure manuals, task lists and Risk Maps as necessary and ensure procedural enhancements are implemented and communicated to team members as required. Continuously review controls to ensure in line with current business processes.

To continually seek to understand and satisfy internal and external client requirements.

Produce management information to management highlighting trends, analysis and errors.

Continuously examine and evaluate departmental processes and procedures to ensure client service is maintained by prioritising work input/output.

End to end understanding of team’s tasks and how they relate and impact to all processes, ensuring standard ways of working are applied consistently.

Represent the team, department in a professional manner, understanding and anticipating the business needs, developing good working relationships with all internal and external parties.

Continuously evaluate the system integrity to ensure it’s robust and trusted in order to support the departments objectives to enable an efficient operational service delivery in compliance with regulatory requirements.

Maintain detailed knowledge of fund platform operation processes and system.

Continuous review of team procedures, policies and systems. Recommend and lead the creation and automation of operational processes and procedures to ensure continuous improvement.

Maintain technical capability for job, keeping abreast of market and industry developments.

Robust technical unit dealing, client order management lifecycle experience

Microsoft Excel  intermediate to advanced level

Working knowledge of FCA regulatory environment

In depth understanding of key Investment Management activities, including excellent understanding of fund management and investment operations processes and instruments  including Transfer Agency, Fund Accounting, Cash Management, Settlements and Custody

Proven experience of dealing with and influencing staff/peers and across teams.

Collaborative and personalised approach to service commitment, delivery and continuous improvement.

Self-assured networking across Front Office, Institutional Business &Investment Operations environments.

Evidence of effective working relationships with stakeholders.

A proven track record of being flexible, adaptable and able to multi-task in a fast paced and changeable environment. 

Ability to understand issues, find creative and innovative solutions to problems.

Ability to challenge debate and influence internally and externally.

Robust communication skills both verbally and written, with an ability to successfully articulate issues clearly and logically.

Strong analytical and written skills.

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, at least 22 days’ (with potential to rise to 25 days) holiday, performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

For further information about the role, please contact Lynn Morriss, UK Resourcing Lead, at lynn.morriss@landg.com