Communications Analyst

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VN-10539

Permanent

Hove

Up to £33,000

22 November 2018

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We are looking to recruit a Communications Analyst in our Hove office to support the Communications effort within DC Client Communications by providing timely analysis of data and trends using the multiple and varied access points and systems available, thereby ensuring maintenance of and, where possible, improvement in quality and cost effectiveness

  • Undertake detailed analysis of the LGIM bundled DC communications suite, maintaining appropriate tracking tools and matrices
  • Provide clear, concise and timely reporting across the LGIM bundled DC communications suite
  • Suggest appropriate data analysis and reporting methods and tools for any new communications strategies being developed
  • Take on board feedback from Distribution colleagues and their employer and trustee clients and update or amend available analysis and/or reporting based upon this where necessary thereby ensuring an overall focus on treating customers fairly
  • Working on tracking the digital journey for the customer to then report and tailor future developments on servicing customer needs
  • Build and maintain strong working relationships with Operations, Change and IT colleagues across multiple locations in order to fulfil the role
  • Develop strong working relationships with colleagues at third party suppliers, LGIM and L&G to ensure holistic approach to reporting
  • Passionate about the customer experience and journey
  • Being an SME in your current role around the systems you use
  • Excellent report writing skills. The ability to convey detailed information to a senior audience in a clear and concise manner
  • Extremely competent with Excel and report writing tools
  • Excellent communication skills when working with teams who may be either data driven or more qualitative
  • Able to tell a story from data presented to make informed suggestions and decisions
  • Ability to work effectively as part of a small team to reach the overall DC pensions goals
  • Ability to prioritise your workloads accordingly
  • Proficient in automation systems and integrating those systems with other technologies
  • Good relationship building skills, both internal and with third party suppliers
  • Passionate about the customer experience and digital journey with Legal and General
  • Passionate about self-development in respective of their skillset
  • A good standard of education is required
  • A financial services background is an advantage

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 22 days’ (with potential to rise to 26 days) holiday, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

Please contact clare.williamson@landg.com with any queries

About L&G

LGIM is the investment management arm of Legal & General Group, a FTSE 100 company. We are one of Europe’s largest asset managers and a major global investor, with assets under management of £983.3bn* (as at 31 December 2017). Our success has been built by focusing on clients and providing them with services and solutions that meet their needs. We offer strategies across the full spectrum of asset classes, including equities, bonds, property, alternatives and cash, as well as multi-asset strategies tailored to the needs of institutional and retail investors.

LGIM is one of the world’s leading providers of index fund management. We are at the forefront of developments in liability-driven risk management solutions for defined benefit pension schemes, a leading provider of defined contribution solutions and also offer wide range of strategies to help our clients manage their investment objectives. LGIM continues to innovate as markets evolve, building strong relationships with clients including pension scheme, sovereign wealth funds, wealth managers and other professional investors.

We understand that our scale brings responsibilities. We play an active role in the companies we invest in, from exercising shareholder voting rights to directly engaging with companies at a board level. By engaging with businesses, we aim to unlock value for investors and shape the future and sustainability of financial markets.

In addition to having a leading position in the UK, we have selectively expanded into new markets across Europe, the Middle East, Asia and the US. We believe that translating our capabilities to reflect the needs of our international clients will mean we are well placed to help them achieve their objectives.

*LGIM internal data as at 31 December 2017, including derivative positions and advisory assets. These figures include assets managed by LGIMA, an SEC Registered Investment Advisor.

About the business area

With a team of over 400 people servicing over 2.8 million customers and over 13,000 corporate clients our Workplace DC Pensions business helps people plan and save for their retirement. Our vision is to be recognised through market leading customer engagement and digital innovation as the expert in helping customers achieve their long term saving goals and to be their employer’s partner of choice.

We’re a trusting, enthusiastic and commercially ambitious business who really care about helping our customers save for their future. We value each other and take absolute pride in performing at our very best.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

 

Back to search

About L&G

LGIM is the investment management arm of Legal & General Group, a FTSE 100 company. We are one of Europe’s largest asset managers and a major global investor, with assets under management of £983.3bn* (as at 31 December 2017). Our success has been built by focusing on clients and providing them with services and solutions that meet their needs. We offer strategies across the full spectrum of asset classes, including equities, bonds, property, alternatives and cash, as well as multi-asset strategies tailored to the needs of institutional and retail investors.

LGIM is one of the world’s leading providers of index fund management. We are at the forefront of developments in liability-driven risk management solutions for defined benefit pension schemes, a leading provider of defined contribution solutions and also offer wide range of strategies to help our clients manage their investment objectives. LGIM continues to innovate as markets evolve, building strong relationships with clients including pension scheme, sovereign wealth funds, wealth managers and other professional investors.

We understand that our scale brings responsibilities. We play an active role in the companies we invest in, from exercising shareholder voting rights to directly engaging with companies at a board level. By engaging with businesses, we aim to unlock value for investors and shape the future and sustainability of financial markets.

In addition to having a leading position in the UK, we have selectively expanded into new markets across Europe, the Middle East, Asia and the US. We believe that translating our capabilities to reflect the needs of our international clients will mean we are well placed to help them achieve their objectives.

*LGIM internal data as at 31 December 2017, including derivative positions and advisory assets. These figures include assets managed by LGIMA, an SEC Registered Investment Advisor.

About the business area

With a team of over 400 people servicing over 2.8 million customers and over 13,000 corporate clients our Workplace DC Pensions business helps people plan and save for their retirement. Our vision is to be recognised through market leading customer engagement and digital innovation as the expert in helping customers achieve their long term saving goals and to be their employer’s partner of choice.

We’re a trusting, enthusiastic and commercially ambitious business who really care about helping our customers save for their future. We value each other and take absolute pride in performing at our very best.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.