We are recruiting for a Systems Development & Support Analyst

LGIM (Workplace Pensions) is seeking to fill a Systems Development & Support Analyst position within its Business Improvement Team.

As a Systems Development & Support Analyst you will be responsible for providing development & support services as directed by the Business Improvement Manager and the delivery of “requests for change”.

We are looking for somebody that:

• Has significant experience of database, systems and analytical tool design, along with providing support to business users, acting as an interface between business users and IT service providers
• Has specialised knowledge of software application development using a range of software, specifically MS Access, MS Excel, SQL and VBA
• Has experience of integrating systems and databases with other software applications
• Has specialist knowledge of database design theory
• Has a keen eye for detail and consistently delivers a high quality performance
• Relishes the opportunity to investigate how our systems and processes work
• Thrives on the opportunity to identify and design system and process improvements
• Is able to keep calm during high pressured situations
• Has experience of working in Financial Services, with a particular focus on Workplace Pensions

Key Responsibilities

As a Systems Development & Support Analyst, you will be responsible for providing a variety of development & support activities in line with the services we provide - with a focus on analysing how the systems and processes work, as well as providing testing and technical assistance.

You will ensure that service delivery is consistent with business needs and user requirements.

You will be a champion of Continual Service Improvement, proactively striving to improve the services we provide.

With a challenging Programme of Work, you will be assigned to one or more initiatives, liaising with third parties as well as all areas within LGIM and the wider L&G Group.

You will be engaged at all stages of the project & service lifecycle, with the opportunity to see process/system changes right the way through from design to early life support.

You will be comfortable in building good working relationships with key stakeholders, and be readily able to understand and relay technical jargon into meaningful communications - to ensure a common understanding amongst both business colleagues and technical areas.

You MUST:

• Have a good knowledge of developing systems using MS Access, MS Excel, VBA and SQL
• Be able to analyse issues and provide options for resolution
• Have a good attention to detail
• Be able to adhere to a strict control environment
• Be able to define/design/build/deliver change

You will be able to:

• Thoroughly analyse information/data in order to demonstrate a clear understanding of the issue at hand and to find an appropriate solution, meeting both individual and business needs
• Constructively challenge, using strong questioning and playback techniques to ensure requirements and discussion points are fully understood before documenting a response
• React positively & quickly to new challenges and work at pace
• Work independently and take ownership when issues are foreseen and initiate action to resolve or mitigate, ensuring visibility by the appropriate level of management
• Take responsibility for your own behaviour in order to positively influence the team’s growth and its working relationships
• Communicate well and present a good/strong image with stakeholders
• Learn quickly and provide innovative ways of how we could improve
• Provide flexible support to cover production incidents and project initiatives

Knowledge and experience of the following will be beneficial:

• Experience of working in a Business Support role
• Good understanding of Workplace Pensions core systems and associated business systems/processes
• An appreciation of the Workplace Pensions Industry
• Good understanding of the Workplace Pensions product range
• Good understanding of the regulatory framework we work within

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 22 days’ (with potential to rise to 26 days) holiday, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.

For further information about the role, please contact Lynn Morriss, UK Resourcing Lead, at lynn.morriss@landg.com