We are recruiting for Operational Risk Manager

1: Divisional Operation Risk Strategy and Risk Culture:

Support the design, implementation and embedding of an effective operational risk framework and risk policies appropriate to the LGR businesses to allow those businesses to identify, quantify, monitor and control or mitigate their risks.

Provide oversight and guidance to international businesses to ensure that LGR’s international growth strategy is delivered in a way that is aligned to LGR divisional standards and manages operational risk to within acceptable tolerance.

Embed the culture of risk management throughout the organisation by actively cultivating and maintaining key relationships with senior staff and teams, proactively providing advice and support on risk management issues and demonstrating to management the benefits to be derived from such a culture.

2: Group Operational Risk Policies:

Embed the Group Operational Risk Framework, including Operational Risk Appetite and Product Lifecycle Management.

Provide feedback on the appropriateness of Group operational risk management policies and approaches to ensure an effective and  consistent approach to the setting, managing and assessment of operational risk across L&G.

3: Information Technology:

Provide expert advice, and effective second line challenge and support for the LGR Division’s IT strategy, operational delivery, governance and in/outsourcing relationships.

4: Projects and Change:

Provide expert advice, and effective second line challenge and support for key projects and propositional developments.

Evaluate changes to the business operating environment, divisional strategy and Finance strategy and support strategies and actions to ensure ongoing effectiveness of the risk management framework.

5: Bridging Operational Risk and Conduct Risk:

Ensure that consideration of customer outcomes is embedded into operational management practices, so that identified risks recognise relevant customer outcomes, and business processes and internal controls are structured and performed in a way that effectively delivers the required customer outcome.

6: Operational Risk Assessment and Enhancement:

Improve operational risk appetite statements in the Retirement Division by working with the management to qualify and quantify risk appetite, and measure the key risk indicators.

Oversee and challenge risk assessment and internal control processes including any Shared Services functions such as Finance and Risk Analytics . Ensure that consistent application of the risk management framework across the Retirement Division. Monitor organisational changes and ensuring the framework is inclusive of these.

Oversee and support the LGR Division on timely responses of significant risk events, ensuring objective challenge to remediation and root causes analyses and similar areas of potential failure for proactive management.

Provide independent assessment of external risk events relevance to the LGR Division.

Ensure risk issues and events are managed within the group-wide operational risk database (OSX) and ensure significant operational matters are escalated to the LGR Operational Risk Committee and Risk and Compliance Committee as appropriate.

Undertake proactive and targeted risk and control assessments and present the outcomes and recommendations to divisional senior management.

7: Divisional Governance and Risk Committee Support:

Support the development of the governance framework for the Retirement Division, ensuring that it is integrated with the broader governance framework for the Group.

Support and facilitate the governance forums including, but not limited to the, Retirement Risk and Compliance Committee. Facilitation will include: development of agendas, provision of management information and identification of key risk issues for discussion.

Analyse management information to identify areas of risk within the business proportionate to the risks inherent in business activities and Retirement Division’s appetite for mitigating such risks, and work with the business to ensure that appropriate action is taken.

Produce regular reports on the Retirement Division’s risk performance and risk assessments (e.g. key projects, business change, development of new products and propositions, processes and systems, stress testing).

8: Stakeholder Management:

Maintain effective working relationships with the LGR Risk function, Group Risk team, Group Internal Audit and other Operational Risk divisional risk managers to ensure a free flow of information and to avoid duplication or conflict in the support provided to relevant business areas.

Ensure effective communication and working practices across the function to provide its customers and stakeholders a co-ordinated and value add service which aligns to the needs of the business.

9:Internal/external profile and insights:

Support industry best practice into LGR operational risk management to enable the provision of effective second line advice and guidance on operational risk matters.

Significant experience of the management of operational risks.

Experience of annuity products and lifetime mortgage products would be an advantage.

Experience in oversight of information technology and digital enhancement would be an advantage.

Strong understanding of the wider business and regulatory environment and ability to understand the potential impacts of market and regulatory changes on the Retirement Division’s operational requirements.

Strong understanding of the principles of risk management and process management experience. Ability to see the bigger picture and assess issues in the context of the overall risk profile. Ability to consider complex structures and analyse these to spot issues and problems.

Strong organisational and change management skills and attention to detail, with the ability to set own goals and objectives that are in line with the LGR risk team’s strategy. Ability to prioritise and work independently.

Effective networker to build relationships across the business. Good communication skills, independent thinker. Track record of effectively challenging and influencing stakeholders.

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 30 days' holiday, private medical insurance, performance related bonuses, discounts at both a huge range of high street stores and our own great products, as well as a 12% car allowance scheme, your hard work will be rewarded when you join us.

For further information about the role, please contact Lynn Morriss, UK Resourcing Lead, at lynn.morriss@landg.com